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FAQ -Facility Services

  • Q.  What should I do if there is any emergency, including after-hours?
    A.  Call our Safety/Security/Alarm Response  | 801-567-8865

  • Q. Where do I get a Photo ID Badge?
    A.   If you need to replace a lost, damaged or defective badge-

    • Please contact your administrator, who will then email matthew.mears@jordandistrict.org to request your replacement badge. The replacement ID badge will be mailed to your school.
    • If you are a new employee your badge photo will be taken in Human Resources when you complete your Onboarding process.  The  ID badge will be given directly to you at Onboarding.
  • Q.  How do I request a Bell Schedule change?
    A.   Submit a Work Order to our AV Department.
  • Q. Who do I contact for Sprocket problems? (first be sure you are using Firefox as your browser)
    A.   Use the list below to decide what problem you are having and who can help you;

      • Log in/Password issues – Judy Bird (801)567-8625 or Teresa Lyon (801)567-8626
      • Add/Delete a user – Judy Bird (801)567-8625 or Teresa Lyon (801)567-8626
      • Adding a new work order into Sprocket for maintenance issues – Becky Workman (801)567-8858
  • Q.  Who can enter sprocket work orders?
        • Custodians
        • Principals
        • Head Secretaries
  • Q.  How do I get a Walkie Talkie repaired?
    A.   Contact the company your purchased them from:

    • McIntosh Communications | 801-834-9310
    • UCS | 801-561-3300
    • Utah Communications | 801-486-0161
    • Air Comm  |801-901-8888
  • Q.  Who do I call for elevator issues?
    A.  Contact Facility Services - (801-567-8862) - no work order needed
  • Q.  Who do I call for printer repairs?
    A.  Information Systems Help Desk  | 801-567-8737
  • Q.  Who do I call for desk phone issues?
    A.  Information Systems Help Desk  | 801-567-8737